Shipping policy
Al Tawash delivers across the UAE and to Saudi Arabia, Bahrain, Kuwait, Qatar and Oman. Find everything you need to know about shipping and following your order through to delivery below.
When will my order arrive?
We take one day to prepare your order before handing it over to the courier. The following delivery times apply after preparation:
| Destination | Delivery time after preparation |
|---|---|
| Standard delivery areas within the UAE | 2 business days |
| Remote areas within the UAE | 2–4 business days |
| Saudi Arabia, Bahrain, Kuwait, Qatar and Oman | 4–8 business days |
We prepare orders from Saturday to Thursday, excluding Fridays and public holidays. Delivery times are estimates and may be affected by holidays, customs clearance or delivery conditions.
How much does shipping cost?
| Destination or service | Shipping fee |
|---|---|
| Standard shipping within the UAE | AED 25 |
| Al Gharbia, Nahil, Al Qou’a and Al Wiqan | AED 40 |
| Delivery to Oman | AED 50 |
| Saudi Arabia, Bahrain, Kuwait and Qatar | Based on order weight and shipping option |
The final shipping fee is shown at checkout after you enter your delivery address. Free shipping is not currently available.
How can I track my order?
Once your order has shipped, you can request a tracking link through customer service on WhatsApp. Please include your order number so we can help you track your shipment.
Can I change my delivery address?
- Before your order is handed to the courier: contact us on WhatsApp as soon as possible to request an address change.
- After your order is handed to the courier: we can no longer change the address from our side. Give the courier your new address when they contact you and confirm whether they can deliver there.
Please check that your address and phone number are correct at checkout to help your order reach you smoothly.
What if I am unavailable to receive my order?
Contact the courier directly to arrange another delivery date. Redelivery to the same address usually carries no extra charge; please confirm this with the courier when rescheduling.
Do you offer cash on delivery or store pickup?
Cash on delivery and collection of online orders from our stores are not currently available.
Are there customs fees for orders outside the UAE?
Additional customs fees may apply in the destination country and are payable by the customer upon delivery. These are separate from the shipping fee paid at checkout.
What about pre-order products?
The timeframe shown on the product page at the time of purchase applies. Please check it before placing your order, as it may differ from the timeframe for regular orders.
What should I do if my order is delayed or there is a problem with my delivery?
Contact us on WhatsApp with your order number and details of the issue so we can help you follow up. For information about damaged products or returns, please see our Returns, Exchanges and Refunds Policy .